FAQs
Shipping & Delivery
How long does shipping take?
We ship worldwide, and all orders arrive within:
7–15 business days, no matter the location.
Do I receive a tracking number?
Yes. You will receive a tracking number by email once your order ships.
Tracking may take 2–5 days to update.
My tracking isn’t updating — what should I do?
This is normal during international shipping.
If it hasn’t updated for 7 days, contact us at support@heronixx.com
Orders & Payments
Can I change or cancel my order?
Orders cannot be cancelled once placed.
If you made a mistake, please email us immediately at support@heronixx.com, and we will try our best to help.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal (if enabled), and other secure payment methods depending on your region.
My payment didn’t go through — what can I do?
Please check:
- Your card details
- Your bank’s online purchase settings
- If your bank blocked an international transaction
If issues continue, contact us
Returns & Refunds
What is your refund policy?
We offer refunds only if your order has not arrived 40 days after the order date.
We do not accept returns due to wrong size or customer mistakes.
Do you accept exchanges?
No — we currently do not offer exchanges due to international shipping logistics.
What if my item arrived damaged?
Send us photos of the item and packaging at support@heronixx.com.
We will assist you right away.
Product Information
Do you offer size guides?
Yes — each product page includes a size guide.
If you’re unsure, feel free to contact us.
Are your products safe to use under ski helmets?
Yes — accessories like our under-helmet headbands are designed for perfect comfort under ski and snowboard helmets.
Are your products water-resistant?
Most winter accessories are water-resistant or quick-drying.
See each product page for details.
Contact Us
How can I reach Heronixx?
You can contact us anytime at support@heronixx.com.
We reply within 24–48 hours.
About Heronixx
Heronixx is a winter-sports brand built for people who demand comfort, performance, and style on the mountain.
We provide high-quality ski accessories, protective gear, and winter apparel designed to enhance your experience in cold-weather conditions.
Our mission is simple: make your time on the slopes better, safer, and more enjoyable